Strengths: Reaonable price. Good GPS with a lot of extras

Weaknesses: Told that the GPS programme is not as good

Summary: I have been having this unit for half a year. Works like a charm for me. Price is quit resonable as well.It is really powerful in playing multimedia like music, video ect. With sd card slot for memory extension as well. Very happy having those features availabel when you need those. I was told that the GPS programme is not as good as other leading brand. I am not buying that so far.

Strengths: Looks Good

Weaknesses: No Support when it does not work!

Summary: The Nokia 500 looks great but when received from the seller it did not work. The on-line seller does offer support service and sent me to NOKIA. Nokia made me mail it to a service center. After 5 weeks (they did not call or respond) I called them and they said it would NOT BE REPLACE OR REPAIRED even though it was brand new. Their POLICY, which the tech said he was embarrassed to share, was to give refunds only! I had to jump through more hoops and AGAIN fax proof of purchase, even though they had everything for 5 weeks with the product. I could not believe this policy so... I called a Nokia supervisor because it was hard to believe they would not replace it but they confirmed the policy. They also refused to email any policy or any confirmation of anything they told me. Now nearly 6 weeks later, I again have not heard from them, and I call them. I ask for a Supervisor who tells me the refund is in process but "due to Red Tape" it will take at least another 4 weeks and they will only refund my base cost excluding TAX AND shipping (I lose $30.00)! I ask for written, fax or email confirmation of a refund to come and they tell me they have no outgoing email or fax! I asked WHY they could not just replace the unit and now they tell me (I am not making this up!) they have NO units to offer me at any of their centers. I told the super that while we were talking I found 3 places on line selling the product! He again said they had NO units to offer me and I could only get a refund. Tonight I called VISA and stopped payment on the order. We shall see where this goes. BOTTOM LINE: NOKIA - has no desire to help customers whose brand new purchases are defective (though the on-line seller claims Nokia Will Do So). Though the 500 Nokia GPS may be a good product, with NO SERVICE....it is a big mistake!