Brother MFC-6490cw All-In-One Printer
Brother - MFC6490CWRelease Date: Aug 2008
The Professional Series MFC-6490CW color inkjet All-in-One is perfect for creating impressive everyday business documents such as reports, presentations, spreadsheets, proposals and more! Plus, it offers the ultimate in versatility with up to ledger (11"x17") size print/copy/scan/fax. Making everyda... Read More business documents more impactful and the fine details easier to read. Other features include: wireless networking, large up to 400 sheet paper capacity and up to 50 sheet automatic document feeder. It also offers up to 35ppm black / 28pm color print speeds, up to 6000 x 1200 dpi high quality resolutions, widescreen 3.3" color LCD display, uses high yield ink cartridges and includes a 2-year limited warranty. Minimize
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Summary of User Reviews
Number of Reviews: 1Positive Reviews: 0%
Negative Reviews: 100%
Negative Review
Reviewed by: unsatisfiedwithservice on 31-Dec-08
Strengths: Great idea behind the all-in-one that prints 11x17 borderless.
Weaknesses: poor color out put and terrible customer service when delivering a working product
Summary: I had this machine for 2 whole weeks when it just powered off and NEVER turned on again. Problem with Brother is you either get a great product or a lemon!!So I called them and emailed them, "tried plugging it in different outlets," and at their request took it to the service center (30 miles away). The service center ordered new parts, then ordered more parts when those didn't solve it. Then I waited several weeks while the part (a power pack!) was on backorder. When it came in, and the machine STILL did not power on, is when the real fun with BROTHER began!Every time I or the service center rep called BROTHER, we would get all kinds of different answers, lies, stall tactics...My absolute favorite, however, happened after BROTHER insisted that I speak with them again (as if the service center did not know what they were talking about) and explaining to them that the machine is completely dead with a black screen, they wanted me to "print trouble shooting reports from the machine and fax it to them from the machine" that DOES NOT TURN ON!!!BRILLIANT!!So, since I originally contacted them on November 24th, and here it is December 31st.....I STILL DON'T HAVE MY PRODUCT OR MY MONEY!!!!